ABOUT

1.  MAKE YOUR TEAM MEMBERS KNOWN

It is our honor to have Chef Aurelien Houguet, who will be in charge of the bakery in our team. 

Chef Aurelien embodies the saying that "age is just a number". At just 30, Aurelien has already clocked up 11 years of industry experience, previously working in the Ashford Castle in Ireland, and has stints in some of the most renowned Michelin-starred restaurants in Europe. 

Book your table for lunch and dinner now and let Aurelien guide you through a sumptuous journey that captures European and New World contemporary dining. 

2. PROMOTE TESTIMONIALS AND CASE STUDIES

Referring to "fresh cake" people think of Camélia. Camélia’s short, but the simple tagline "Freshly Baked every day" serves as a brand statement that Camélia always delivers fresh and new products every day to customers.

3. BRING SOCIAL MEDIA INTO THE FOLD
Social media is always the relaxed channel to connect with stakeholders. Not only is it a channel that offers direct support, but social media is also a great form of word-of-mouth PR. By some share buttons, clients can know about the indicators of people engaging with Camélia. We use the Instagram platform to connect with stakeholders, share their feedback on our stories and upload our activities such as discounts and high-quality photos.

​

4. MAKE IT EASY TO GET IN TOUCH

Service quality is always the top goal of our store. To keep our customers satisfied, we do a few things:

-Establish a quality control department in charge of quality-related documents and work to resolve these documents.

-Invest in and train all employees in the company.

- Organize seminars or online training on customer service for employees in the company.

- Always pay attention to employee training immediately after starting a new job.

- Developing teamwork, directing employees to learn from each other to improve service quality.